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FAQ's
ORDER INFORMATION ? You have a question about your order or your future order?
How to place an order ?
In order to place your order, you just have to add the desired products in your basket, then by clicking on next, you will be able to create an account and validate your order. If you have any questions, do not hesitate to contact us via the contact form or at contact@besthia.com
How to modify my order ?
Once your order is validated, you can modify it if it has not been shipped
you just have to contact us by email at contact@besthia.com
How to modify my delivery address ?
Once the order has been placed, you can no longer modify it. You can however contact us by email so that we can modify the address if it has not been shipped.
What if my package arrives damaged?
We work with trusted carriers, however it sometimes happens that some packages arrive damaged
If this is the case, simply refuse the package and notify us by email at contact@besthia.com so that we can proceed with the return or refund of the order.
THE PRODUCTS I did not receive the right product, what should I do?
We do everything possible to ensure that there are no errors beforehand. In case of error on the order, our customer service is at your disposal by email at contact@besthia.com to find a solution with you.
Need information ?
Do you need information or advice?
Contact directly the customer service by mail at contact@besthia.com
We will be happy to assist you in your purchases!
DELIVERY / RETURN / REFUND A question about the delivery or a return ?
What is the shipping delay ?
We announce an average delay of 48 to 72 hours to prepare and pack your order.
What is the delivery time ?
Following shipment, delivery takes between 3 to 7 business days.
When will my order be delivered?
You still haven't received your order? We invite you to use the delivery tracking link available in your account or received by email.
If the announced delay is over and you still haven't heard from the carrier, contact us by email at contact@besthia.com so that we can find a solution together.
What countries do you deliver to?
We can deliver anywhere in the world!
Why did I only receive part of my order?
If you ordered several products, don't worry. You should receive the rest of your order shortly.
However, if an item is missing or if your product arrived damaged or broken, please contact our customer service by email contact@besthia.com who will help you solve your problem.
My order arrived damaged / broken, what should I do?
Breakage is exceptional, but not impossible. Please note that you have 14 days from the purchase of your order to make a claim. Please contact our customer service by email contact@besthia.com and they will help you to solve your problem.